Terms and Conditions

Refunds & Exchanges:
An authorization must be obtained before an item can be returned for a refund or exchange. Visit Return Authorizations to request your return authorization number and return information.

Authorizations must be obtained, and returns made within 20 days of receipt per shippers delivery date(5 days for saddles). After that time, at our discretion we may charge a restocking fee or refuse the return.

Items must be returned in BRAND NEW condition with all tags, bagging, etc. Returns made without tags, bags, etc may be subject to a substantial restocking fee or refusals of the return.

Refunds are given only for the merchandise returned...we do not refund shipping unless there was an error made in shipping by us. Once an item is returned to stock, a refund is made back to the original credit card generally in 30 business days.

Exchanges are shipped out upon satisfactory return of your item(s), and the card on file is charged for shipping unless other arrangements have been made.

Store credits are issued as gift certificates to be used whenever and however you please.

We cannot take back the following items: Undergarments, Bits, Open Software, Videos, Custom Items and Books.

Delivery Times:
All orders are shipped as quickly as possible. In most cases an order ships within 48 - 72 hours from the time you place it. In some cases it may take up to 10 days before an order ships.

If an item is out of stock or will take longer to arrive, we will notify you by e-mail, generally no longer than 6 hours after you placed your order.

If you need your order by a specific date, please include that in the customer notes section of the checkout page.

Shipping Methods:
We generall ship via UPS or Fed Ex, but at our discretion can use the postal service for certain orders.