FAQ

Why We Only Communicate Via E-Mail

We work with clients all over the world, 24 hours a day – 7 days a week. Further, we represent over 60 companies, and in excess of 20,000 products. When you contact us via e-mail, you will have an answer from a client services rep generally within minutes, certainly within the day. Depending on your question, we may involve the manufacturer, product specialist etc. so as to get the best response the first time. Further, by working with each client online, we can refer back to messages and reduce errors, redundancy etc. Instead of speaking to a call center, you are communicating with riders that will respond with meaningful information.

Returns & Exchanges

When we ship your order, we include paperwork and a pre-printed address label for use in making returns and exchanges. This paperwork has the date clearly marked that your return/exchange must be received back by. We give you 30 days from the day we ship your order for you to make your return by(15 days for a saddle).
Items must be returned in BRAND NEW condition with all tags, bagging, etc. Returns made without tags, bags, etc may be subject to a substantial restocking fee or refusals of the return.

Exchanges are shipped out upon satisfactory return of your item(s). Your first exchange ships for free(applies only to continental US orders). Any subsequent exchanges will be charged for shipping unless other arrangements have been made.

Refunds are given only for the merchandise returned...we do not refund shipping unless there was an error made in shipping by us. Once an item is returned to stock, a refund is made back to the original payment method within 30 days thereof.

We cannot take back the following items: Horse Bits, Chemicals, Custom Items such as engraving or custom bags, Burlingham or Triple Crown.

International Orders Welcome

Should actual shipping cost more that shown at checkout (example would be saddles or tack trunks), we will be in touch with an exact price for you to accept or refuse.

Please note, all international transactions are processed in US Dollars. We are not responsible for conversion discrepancies. You are also responsible for any duties your country may charge.

Username/Password/Returning Customers

If you have yet to set up an account at VictoryCanter.com, you do not have a username or password. All customers that shopped our old site must sign up for an account with this system. The benefit is that in future visits, entering your username and password will auto fill your information. You will only have to provide your payment method!

If you think you have an account on this system, simply Click Here for the password recovery link. Once you provide the e-mail address you signed in with, your information will be sent to that address.

States We Charge Sales Tax In

Currently, we collect sales tax on orders that originate in North Carolina.

Checking On An Order Status

Simply log in at www.victorycanter.com, and go to order history.

How To Update Your Account?

Simply log in at www.victorycanter.com, and select "modiy profile" from the menu choices.

Invoice

Your online order confirmation will serve as an invoice. Further, we also mail a copy of your invoice with your order, or seperately if shipping from one of our suppliers.

Catlogs/Flyers

We are currently adding over 100 new products each and every month, so a catalog would be outdated by the time you received it. When we do being mailing a catalog, it will sent to all of our current customers.

Security

We utilize a secure server verified by Starfield Technologies delivering the highest standard of online secruity.

How may I contact Victory Canter?