FAQ

Returns & Exchanges

When we ship your order, your paperwork shows the return by date printed on it. Fill out the enclosed form and make your return for an exchange, store credit or refund.

Items must be returned in BRAND NEW condition with all tags, bagging, etc. Returns made without tags, bags, etc may be subject to a restocking fee or refusals of the return. If you are returning a boxed product (boots, helmets etc), do not use that box as the shipping box. The product box must be in new condition as well.

You are responsible for shipping an item back to us. Exchanges ship upon receipt unless other arrangements have been made. Making a return? Once an item is returned to stock, a refund is made back to the original payment method within 30 days thereof.

We cannot take back the following items: Chemicals, Custom Items such as engraving or custom bags, Burlingham or Triple Crown.

Why We Only Communicate Via E-Mail

Simply, it's one of the ways we work to keep our costs down - which we pass on to you with great prices, free shipping and Canter Cash Rewards.

States We Charge Sales Tax In

Currently, we collect sales tax on orders that originate in North Carolina.

Security

We utilize a secure server class 2 verified by Go Daddy - delivering the highest standard of online secruity.

Retail Outlet

Located in Concord, NC, we stock an ever growing number of items found on our site, plus feature a clearance area with amazing prices. If you are looking for something specific, give us a few days notice and we will make sure we have it on hand for when you drop by. We are located at 345-C Wilshire Ave in Concord, which is between Hwy 601 and Union St. South.

We open locally to the public Tues - Friday from 10:00 am - 1:00pm & 2:00 - 5:00 pm, and Saturdays from 10:00 am - 4:00 pm.

Questions? Contact us at questions@victorycanter.com